Refund & Cancellation Policy
Last updated: [Date]
This policy governs refunds and cancellations for all courses offered by Skillex Digital Institute (online or offline).
1. Enrollment & Seat Confirmation
- Enrollment and seat confirmation become effective only after full payment is received and confirmed.
- For online courses: access/login credentials will be provided only after payment confirmation.
- For offline courses: seat and class allotment confirmed only after payment confirmation.
2. Cancellation by Student & Refund Eligibility
| When cancellation request is made | Refund / Fee treatment |
|---|---|
| Before course start date (or before first class / first login/access) | Full refund (minus any nominal administrative/ processing charges — e.g. bank or payment gateway charges) |
| After course start but within first [X days / first session] | Partial refund: fee proportionally adjusted based on sessions/materials already provided; or refund minus cost of services already rendered. |
| After defined refund window or after substantial participation / content access | No refund — as course content and services already provided. |
(Replace [X days] with actual number of days your Institute chooses — e.g. 7 days from start, or first session, etc.)
3. Duplicate Payment or Payment Errors
- If duplicate payment or payment gateway issues arise, contact us immediately with transaction ID / bank statement as proof.
- We will verify and refund the extra amount (full refund) within 10–15 working days (or as per bank/payment gateway processing time). sakec.ac.in+1
4. Cancellation / Reschedule by Institute
- If the Institute cancels a course or batch (due to insufficient enrolment, instructor unavailability, force majeure, etc.), you will be offered either:
- Full refund of amount paid; or
- Transfer to another batch (as per your choice). informationdevelopers.in+1
5. No Refund / No Cancellation Cases
Refunds will not be provided if:
- The refund request is made after the defined refund window / after substantial participation or content access.
- The student violates rules (e.g. misconduct, plagiarism, unauthorized sharing) as per Terms & Conditions.
- Course materials (e-content, recorded lectures, PDFs) have already been provided / accessed/downloaded. ACTE Technologies+1
6. Refund Process & Mode
- All refund requests must be submitted in writing (via email or specified form), along with proof of payment / transaction ID.
- Refunds will be processed to the original mode of payment (bank transfer, payment gateway refund etc.) wherever possible.
- Institute aims to process refunds within 10–15 working days, but actual time depends on payment gateway/bank procedures. sakec.ac.in+1
7. Modification of Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time. Updated policy will be posted on our website. Continued enrollment or use of services indicates acceptance.
8. Contact for Refund / Cancellation Queries
Institute Address: [Institute Address, Indore, MP, India]
Email: [your-email@example.com]
Phone: [your-phone-number]
